Dental Clinic Manager

The purpose of the Dental Clinic Manager is to supervise and monitor clinic dental practice, program management and operations during clinic as it relates to the care of the dental patients, supplies, patient education, communication with patients, the dental volunteer schedule, the budget, administrative roles relative to the dental clinic, regulatory issues and new dental service coordination. Must be able to communicate effectively (written and oral), be self-motivated and work as a team member.

This is a part-time, hourly position at 10-15 hours per week. The Dental Clinic Manager will receive direction from the Executive Director and works in partnership with Clinical Director and Dental Director as it relates to dental responsibilities, volunteers, and patients.

Responsibilities & Requirements 

Requirements

  • Two years or more of experience in providing dental services
  • Experience in managing dental clinic operations
  • Registered Hygienist, licensed to practice in Wisconsin, preferred
  • Experience in community-based healthcare setting; knowledge of community resources
  • Strong communication and assessment skills; ability to work independently and as part of a team
  • Ability to work with people from diverse backgrounds

Responsibilities  

  • Provides leadership in developing and maintaining standards of care.
  • Develops and maintains dental scope of practice.
  • Assist with dental volunteer recruitment, training and tracking
  • Prepares the dental clinic to serve patients each week.
  • Ensures that patients receive follow-up services such as medications and referrals for specialty care
  • Oversees patient tracking system; follow-up procedures, clinical protocols and referral arrangements.
  • Maintain patient confidentiality and function within the guidelines of HIPPA.
  • Ensures Dental Clinic meets all regulatory requirements.
  • Documents appropriate liability insurance licenses of dental volunteers.
  • Monitors dental supply needs and organize operatories.
  • Designs patient flow in coordination with other services.
  • Prepares monthly report for Board and yearly dental report for Annual Report
  • Serves as lead person representing dental services in absence and in coordination with the Dental Director.
  • Other duties and meetings as assigned.

 

Dispensary Coordinator 

The purpose of the Dispensary Coordinator is to manage and oversee the procurement, inventory, and distribution of medications necessary to care for our patients. Given a small staff and diverse range of tasks, all staff members are expected to have exceptional team work skills. Thus this job description serves as a guide on job duties and must remain flexible to respond to the needs of the Chippewa Valley Free Clinic (CVFC).

This is a part-time, hourly position at 15 hours per week with limited flexibility. Scheduled work days are Monday (12-3pm), Tuesday (3 – 8:30pm), and every other Thursday (9am-2pm) during clinic service hours. Additional administrative hours are flexible. The Dispensary Coordinator reports directly to the Clinic Director, and helps manage the responsibilities of the Patient Assistance Program (PAP), pharmacy technicians and pharmacists.

Responsibilities

Procurement

  • Create weekly pharmacy order based on clinic needs and account for items upon arrival.
  • Coordinate/submit/track Patient Assistance Program (PAP) from application to disbursement to refill.
  • Communicate with patients to obtain necessary documentation for PAP applications.
  • Order diabetic and other medical supplies as needed.
  • Maintain adequate supply of sample medications through contacts with pharmaceutical representatives.

Inventory Management

  • Communicate with professional staff regarding medication needs.
  • Track overall medication use, including the use of prescriptions.
  • Maintain accurate records including but not limited to: medication pricing data, medication
    room inventory, generic medication orders and receivables, etc.
  • Support and maintain a current medication formulary in coordination with Clinic Director.
  • Maintain a clean, organized, efficient medication room.
  • Audit invoices from medication‐related vendors.
  • Review patient charts and medication orders for possible PAP opportunities.
  • Properly dispose of outdated medications.
  • Generate monthly and year end reports

Distribution

  • Oversee the medication program during clinic operations. This includes serving as a gatekeeper for our medications, supervision of medication room volunteers, and delivery of ordered medications to medical staff.
  • Discuss medication usage with Executive Director, Clinic Director, and Medical Director on an ongoing basis. Prepare reports to leadership team as requested.

Qualifications

  • Ability to organize and prioritize (keep forms, reports, refills, etc. up to date).
  • Self‐directed individual, needing minimal supervision.
  • Medical knowledge and/or college degree is helpful, but not necessary.
  • Excellent ability to handle multiple tasks at one time.
  • Excellent communication, interpersonal.
  • Ability to lead patients, volunteers, and staff.
  • Budget consciousness.
  • Advanced computer skills including: internet, email, databases, EMR, and spreadsheets
  • Position requires background check and drug screening.
  • Pharmacy Technician Certification or Registered Nurse license.