Frequently Asked Questions
Select a question below to reveal the answer.
What are the clinic hours?
Where are you located?
See Location & Hours
What can I expect during my first visit?
Because the Clinic makes every effort to provide thorough and high quality care to all patients, your first visit at the Clinic will take about two hours for most services. It will include the following steps:
- To determine your eligibility for Clinic services, your financial status will be reviewed by a Patient Advocate. The Patient Advocate will discuss the proof of income you have with you or the proof you will need to bring in. Any other questions you have can be addressed at this time.
- After meeting with the Patient Advocate, you will meet with a registered nurse. The nurse will do an initial check (e.g., reason for your visit, blood pressure, etc.)
- You will then meet with a doctor or a nurse practitioner who will do a more complete check and make decisions with you about your health problem.
- You may be referred to other medical specialties (e.g., Eau Claire City-County Health Department for family planning and STD testing/treatment) or to resources in the community (e.g., food pantries, housing options, job opportunities). A case manager or nurse will discuss these referrals with you.
Spanish language interpreters are available.
You will be treated with respect. You are expected to respect all Clinic staff and volunteers. Verbal abuse or combative behavior will not be tolerated and will result in immediate dismissal from the Clinic.
How can I prepare for my first visit?
If you are coming to the Clinic for the first time, there are two important ways to prepare:
- Bring your proof of income. This proof is a tax return, paycheck stub, Social Security statement, or unemployment statement. Your eligibility will be determined based on this information.
- Bring a list of your medications.
How do I arrange for follow-up visits once I am a registered patient at the Clinic?
If you are a registered patient (that is, you have received health care from a doctor or nurse practitioner at the Clinic in the past), you need to make an appointment for the clinic service you need. Appointments are required for mental health and vision clinics. Also, we strongly encourage you to make an appointment for the walk-in clinic. Having an appointment will help shorten the time for your visit.
To schedule an appointment, call (715-839-8477) or stop in during Clinic hours. The Clinic is open to take your appointment phone call Monday – Thursday, 8:30 am to 12:00 noon.
Remember: If you cannot keep your appointment, you must call at least 4 hours before your appointment time to cancel or reschedule it. You will be dismissed from the Clinic if you have two appointment no-shows (that is, you missed your appointment and you did not call at least 4 hours beforehand).
Bring a list of your medications to every Clinic visit.
How do I make an appointment?
- Patients who have been previously registered at the Clinic can call (715-839-8477) or stop in during Clinic hours to schedule an appointment. The Clinic is open to take your appointment phone call Monday – Thursday, 8:30 am to 12:00 noon.
- Patients who have NOT been previously registered at the Clinic are taken on a walk-in basis every Tuesday evening from 4-6 pm and on the 1st and 3rd Thursdays from 9-10 am. New patients will not be able to make appointments until they are registered patients. We encourage new patients to arrive at the beginning of registration as the clinic can fill up quickly.
Are there any costs for me as the patient?
There are no fees for services provided by the Chippewa Valley Free Clinic.
What about my medications? How do I get my prescriptions filled? Can I come in just to pick up medications?
The Chippewa Valley Free Clinic does fill medication requests.
If you are visiting the Clinic for the first time, your medications will be provided only after you have been seen by a doctor or nurse practitioner (NP). Even if you were just seen by a doctor or nurse practitioner at a different agency, you must be re-checked by someone at the Chippewa Valley Free Clinic. Meeting with the Clinic doctor or NP and receiving your medications will both occur at your first visit.
If you are a patient already established at the Clinic, you can have your medications re-filled at either the Tuesday Medical Clinic or at all Thursday clinics. To help decrease your waiting time, please call the Clinic at least one day before picking up your meds (715-839-8477). For example, we strongly recommend that you call no later than Monday at noon for picking up your meds at the Tuesday afternoon clinic. Calling this far in advance will help our staff have your medications ready for you.
The Clinic stocks the most commonly used medications. It DOES NOT stock narcotics, stimulants, or birth control drugs.
Do you have immunizations?
Yes. Many routine and seasonal immunizations (such as the flu shot) are available at the Clinic. For vaccinations that are needed for overseas travel, please contact the Eau Claire City/County Health Department at 715-839-4718.
Do you test for Sexually Transmitted Diseases (STDs)?
No. Patients who need to be tested for STDs should call the Eau Claire City/County Health Department at 715-839-4718.
Do you provide pregnancy tests?
No. Patients who need a pregnancy test should call the Eau Claire City/County Health Department at 715-839-4718.
If you send me to the Emergency Room (ER), is it still free?
No. The Chippewa Valley Free Clinic does not have the resources to cover your expenses in the emergency room. If it is necessary for you to go to the ER and you do not have the funds to do so, there may be specific programs in the ER that can help you with the expenses. Questions about these programs should be directed to the staff at the ER.
If you refer me to another organization, is it still free?
Not necessarily. Some of our referrals are free of charge whereas others are not. Some agencies provide a free initial visit but charge for any further visits. Please check with our Clinic staff and the institution of referral.
How can I give back to the Chippewa Valley Free Clinic?
Thank you for thinking about this! Donations of any amount are welcome and can be made online or sent to the Chippewa Valley Free Clinic, 836 Richard Drive, Eau Claire, WI, 54701. Please see For Donors page for more details. Please also consider contributing as a volunteer at the Clinic—see For Volunteers.